E-Mail Support Survey
Thank you for taking the time to tell us about your experiences with our Support Team. This survey takes just a few minutes to complete and will help us improve the support we offer!

When you’re finished, click “Submit” at the bottom of the page to send us your feedback.
Thanks again for your time!

1) I contacted the Support Team about my … (Check all that apply)
Web site
E-mail
Domain
Billing
Other

2) If you answered “Other” to the previous question, please specify below …

3) How helpful was the information you received from our support agent?
Not Helpful Somewhat Helpful Helpful Very Helpful

4) Did the representative you spoke with …

* Have the knowledge necessary to answer your question?
No To some extent Yes N/A

* Acknowledge and understand the question you were asking?
No To some extent Yes N/A

* Stay focused on your issue?
No To some extent Yes N/A

* Communicate clearly, and in a way that was easy to understand?
No To some extent Yes N/A

* Make it easy for you to understand or resolve your issue?
No To some extent Yes N/A

* Need to escalate the issue to someone else for assistance?
No To some extent Yes N/A

* Handle your issue quickly and efficiently?
No To some extent Yes N/A

* Respond to you in a professional manner?
No To some extent Yes N/A

5) How many times did you contact us in an attempt to have your question/concern resolved?
1 2 3 4 5 6+

6) If you answered 3 or more to the previous question, please comment below …

7) Please rate your overall satisfaction with this support agent.
Poor Fair Good Excellent

8) Would you recommend our services to a friend?
No Yes

9) If you answered “No” to the previous question, please explain why …

10) How can we improve the support we provide you?